Frequently Asked Questions (FAQ)
 | Do you have a guarantee?
Yes, our
products come with a 30 day money back guarantee. If you are not
satisfied with your order, just return it to us within 30 days and
we will refund your money. Customers are just responsible for
shipping costs of the original shipment and return shipment.1 |
| What kind of payments do you
accept? You can order by mail
with a money order or check in U.S.
Dollars. Or you can order with a credit card (Visa, MasterCard, American
Express, and Discover) by a secure
online form or by fax.
All orders are prepaid. Sorry, no COD's. |
| I
made an error on my order. Can I make a change?
Change Form.
We charge a
$10 fee to correct the changes to the certificate and catalog, and
ship the new certificate to you. The new order is shipped out by
priority mail within the United States, or by Air Mail when shipped
internationally. Of course, if the error is on our part, there will
be no charge to you whatsoever. |
|
| How
can I locate my star in the sky? There are so many millions
of stars that finding your specific star can be difficult. Its brightness, distance and location in the
heavens all play an important role in determining its true
visibility, or apparent magnitude. |
| Make
sure that is is a clear, dark night. The moon, street
lights and other bright sources of illumination can
hinder your vision.
|
| Locate
the constellation using your planisphere. You can find
the
instructions
here to help you use this invaluable astronomer's
tool.
|
| Once
you have located your star's constellation, you can
use your included Star Map to find your specific star
by comparing the stars in the sky with those on your
map.
|
NOTE:
Your star's apparent magnitude is listed on your Star
Deed, and can range in brightness from 1 to 16, with 1
being the brightest and 16 being the faintest. Stars with
a magnitude of 7 or higher are too dim to be seen with the
naked eye, and will require a telescope or binoculars and
a very dark sky to be seen.
On
a typical, very dark night, away from city lights and
pollution, a person with good eyesight can see about 2,500
stars. If you have access to a seasoned amateur
astronomer with a good telescope, he can probably locate
your star using the Right Ascension and Declination
coordinates.
Most
people have told us that they understand how difficult it
can be to locate a specific star, and they are satisfied
to find the star's constellation. This is, of course, much
easier and even a novice star gazer should have not
trouble. We do recommend a using a Mini-Planisphere
or star map to help you locate your star.
|
| Can I get a duplicate certificate?
Yes, we would be happy to send you
duplicate certificates.
Please click here
to order a duplicate. Please make sure to email
us when you place your order with us to let us know that you
want duplicate certificates. |
| Corporate gifts? Do you offer any
quantity discounts? Yes, we do have a quantity discount program.
These are not duplicate orders. Each star package id a different
star. If you have a project that you would like us to do, please email
us
with
the details.
Quantity
Discount Schedule:
| Quantity |
Discount |
|
25-50 |
|
51-200 |
|
201-500 |
|
501+ |
|
$35.95 each
$32.95 each
$28.95 each
$23.95 each |
| Corporate
Order Form |
|
|
| How often is the star database updated?
The
database is updated daily but it is not necessarily published every
day. It is published at least once a week, usually more. |
| Can I order by phone? Our order form
is a Secure Order form. We have had thousands of people use this
form and we have never had a problem with it. But if you still don't
want to use it, we recommend that you fax
in your order to us. |
| I want to buy a frame for the
certificate. What size is the certificate? The certificate is 8
1/2" x 11". |
| How do I find the cataloged star in the
catalog? The easiest way to find the listings on the web
site is to go to the catalog pages at: http://starwishing.com/catalog.html.
In the catalog, they are listed by location. The first number
stands for the hours (h), the next number stands for the minutes
(m), the third number stands for the seconds (s). You can find these
numbers on the Star Deed certificate. |
|
Registration - The International Astronomical Union is the only
organization that is recognized by all astronomers. Our stars are
registered with the Millennium Chronicle. The Millennium Chronicle Star
Catalog is not used by the scientific astronomical community. There are
several different star catalogs that the scientific community does use;
each can have different names and numbers for the same star. However,
none of the databases that the scientific community uses can offer name
a star services. |
| Will you catalog the same star again?
No. We guarantee that Star Wishing and the Millennium Chronicle will
not duplicate the listing of any star in the Millennium
Chronicle, and that the official record will be maintained in The
Millennium Chronicle's original online catalog of stars. Stars that
have been officially cataloged cannot be renamed by our
services. The catalog can be
found here |
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